Why CME receipts matter

A receipt is a formal record of what was selected and purchased at the time of checkout. Like any business receipt, it must accurately reflect the transaction as it occurred.

For this reason:

• Receipts show the options selected at checkout
• Receipts cannot be modified or regenerated after purchase
• Receipts are issued as a factual record, not as reimbursement guidance

This protects learners, employers, and CME providers alike.

CME incentives and policy context

Under guidance from the Accreditation Council for Continuing Medical Education (ACCME), CME providers may offer learner incentives such as gift cards, provided they are transparent, appropriate, and not tied to educational outcomes or content.

When an incentive is selected as part of a CME offering:

• It must be clearly disclosed
• It must be accurately reflected in transaction records
• It cannot be concealed or selectively omitted from documentation

Choice at checkout

When registering for CME with us, learners may see options with or without an incentive (such as a gift card).

• If an option with an incentive is selected, the receipt reflects that choice
• If an option without an incentive is selected, the receipt reflects that choice
• Receipts reflect selections made at checkout and cannot be changed retroactively

For this reason, we encourage learners to review their selection carefully before completing purchase.

What if a learner selects the wrong option?

Occasionally, a learner may contact us after purchase and explain that they accidentally selected an option without an incentive when they intended otherwise.

In these cases:

• The original receipt remains unchanged, as it accurately reflects the checkout selection
• We do not modify, reissue, or replace receipts
• In some circumstances, we may be able to issue an incentive separately as a courtesy

Any such incentive is handled outside of the original transaction, and documentation remains accurate and consistent with the original purchase.

Important clarification about reimbursement

We are not able to:

• Modify receipts
• Create alternate receipts
• Advise on employer reimbursement policies
• Provide documentation intended to bypass employer requirements

Employer reimbursement rules vary widely, and learners are responsible for confirming what their employer will reimburse prior to purchase.

If reimbursement considerations are important, we recommend reviewing employer policies and selecting the CME option that best aligns with those policies at checkout.

Our commitment to transparency

We believe that accurate documentation and transparent practices protect learners, employers, and the integrity of accredited continuing education.

If you have questions about CME options, incentives, or receipts before purchase, our support team is always happy to help clarify.